Pickup and Delivery Service FAQS
Q. Is there any extra cost for the pickup and delivery service?
A. No. You pay our regular in-store prices. There are no additional fees for delivery service.
Q. Where are my clothes picked up and delivered?
A. At your front door, back door or another suitable location of your choosing. Some clients install hooks!
Q. Who or how do I let you know I have an order to pick up?
A. There is no need to call. Just put your bag out on your pick up day.
Q. Is there a minimum order amount?
A. No. Any amount of clothing is fine.
Q. What do I put my clothes in?
A. We will provide you with a Henries garment bag.
Q. Do I have to be there when the pick-up and delivery is made?
A. No. Clothing will be picked up and dropped off in a predetermined area.
Q. When will my clothes be picked up and dropped off?
A. Currently we are operating our route service Monday/Thursday or Tuesday/Friday. Any clothing picked up on Tuesday would be delivered Friday. Clothing picked up on Friday will be delivered the following Tuesday. Any clothing picked up on Monday will be delivered Thursday. Clothing picked up on Thursday will be delivered the following Monday.
Q. What about Holidays?
A. We will inform you about schedule changes for pick-up and delivery during holiday weeks or emergency weather situations.
Q. What do I do with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your route manager will pick it up.
Q. What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
Q. What do I do if I have a problem when I get my clothes back?
A. For immediate assistance, call our corporate office at 801-359-2271 or email us at request@henries.com.
Q. How do I pay for my cleaning?
A. Your cleaning will be charged directly to your credit card on our offsite secured servers.
